Activity aimed at managing an organization’s physical flows, to provide resources to match (more or less) strictly defined requirements, all in accordance with expected economic conditions, the expected service quality level, and safety and security conditions deemed to be satisfactory.
Software for which usage, study, modification and copying for distribution are permitted, both technically and legally. Contributors are unpaid volunteers.
(or Software as a service (SaaS)) a commercial software operating model in which the software is installed on remote servers rather than on the user’s machine.
(or CRM) a set of marketing or support arrangements or operations, the purpose being to optimize the quality of customer relations, improve loyalty and maximize turnover or profit margins for each customer.
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